Complaints & Returns

Your competent contact for questions regarding returns, complaints, etc.:

Alem Fejzovic

service@provita.de

+49 2193 5105-451

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Reporting a complaint / return

Invoice or delivery note number:

Item number: *

Occasion: *

Complaint

Sample return

Order error

Has the product been in clinical use? *

yes

Is there any damage / defect? *

yes

Have the goods been disinfected and cleaned? *

yes

ATTENTION: Return delivery of non-disinfected products is not permitted!

The type of disinfection or sterilization carried out must be indicated and confirmed on the “proof of decontamination”:

Proof of decontamination.pdf

Comment / Reason for return: *

Upload of product image / label:

Supported files: Images or documents

Company: *

Customer number (if applicable):

First name: *

Surname: *

Email: *

Phone number:

To continue, enter the characters shown above*

Fields marked with asterisks (*) are required.

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DISPOSAL OF PROVITA ELECTRICAL EQUIPMENT PLACED ON THE MARKET WITHIN GERMANY
In accordance with the Electrical and Electronic Equipment Act (ElektroG), provita medical has set up a return facility for old electrical equipment.

The devices can be handed over to the following acceptance point:

Takeover point:

provita medical gmbh & co. kg

Auf der Huhfuhr 11

42929 Wermelskirchen

Service@provita.de

The WEEE registration number of provita medical is: DE 35425998.

When the end of use is reached, especially if malfunctions occur, render the discarded electrical appliance unusable by removing the plug from the socket and cutting the cable. Electrical waste must not be disposed of together with household waste.

Mon - Thu	08:00 a.m. - 12:30 p.m.
	01:00 p.m. - 04:45 p.m.
Fri	08:00 a.m. - 01:45 p.m.

Mon - Thu	07:15 a.m. - 12:30 p.m.
	01:00 p.m. - 03:30 p.m.
Fri	07:15 a.m. - 01:45 p.m.